Privacy Policy

UnityLink financial services is a non-bank financial institution authorised and regulated by the Financial Conduct Authority (FCA) reg no: 504521 to provide money transfer services to Africans living in the diaspora. UNITYLINK FINANCIAL SERVICES LTD registered office is at 5-17 Hammersmith Grove, The Triangle, Hammersmith, London, W6 0LG.

UnityLink Financial Services Ltd is authorised and regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services (FCA Firm Reference Number 504521). Registered in England and Wales, company number 03547586.

Controller: means a natural or legal person who (either alone, jointly or together with other persons) determines the purpose(s) "for which" and the manner "in which" any personal data is, or will be processed.

Processor: means a natural or legal person (other than an employee of the controller) who processes personal data on behalf of the controller.

Processing: means any operation or a set of operations which is performed on personal data or on sets of personal data, whether by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Data Subject: An individual about whom information is being processed.

UNITYLINK FINANCIAL SERVICES LTD is the Data Controller with respect to personal data collected and processed during business operations.

"Personal Data" refers to any information which identifies you as an individual directly or indirectly.

"You" refers to a website visitor who accesses the website to register or effect a transaction and ones either calling or visiting any of company's branches. For the purposes of this notice, "You" also includes customers who use our services by telephone or at any of our branches and, where relevant, the recipients of the money transfers you send.

UNITYLINK FINANCIAL SERVICES LTD processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect

We may collect, record and use information about "You" in physical and electronic form and will hold, use and otherwise process the data in accordance with the Data Protection Legislations and as set out in our Privacy Policy.

• Evidence of your identity (for example passport information);
• Unique identifiers such as username, account number and password;
• Your profiles and postings on any other social media applications and services that we provide, or that "You" make available to us;
• Your payment details or other financial data, e.g.: your bank or payment method provider's name, or your account number, sort code and billing address.

We also collect from you, information in relation to other people (e.g.: details of the recipients of your money transfers), where "You" provide us with such information. By providing us with such information, you confirm that you have obtained any necessary permissions from such persons to the reasonable use of their information, for such purposes in accordance with this notice, or are otherwise permitted to give us this information on their behalf. Please also ensure that those other people are aware of this notice and that the provisions of this notice are clearly communicated to them.

We also collect your "Full Name" and "Address" when you complete a form to contact customer support.

How we collect information about you

Online Registration Form

Automatic Information: When you visit our website, we collect information via cookies and other techniques. Cookies are small, simple text files that save on your computer or mobile device when you visit our website. We collect the following information:

Internet Protocol (IP) Address; Browser type and Version; Geolocation; Clicking-behaviour.

We collect this information for functional and analytical purposes.

Functional Cookies help us to provide you a website that is user-friendly and preserves user session across page requests. These cookies record information about choices that you have made and allow us to remember your browser settings, so can view our website optimally. Cookies also help us to identify trusted web traffic.

Marketing Cookies: Are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and for advertisers.

UNITYLINK FINANCIAL SERVICES LTD takes your privacy very seriously and will never disclose, share or sell your data without your consent, or unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice.

Our Lawful Bases. We process your personal data for the purposes described in this notice, relying on the following lawful bases under UK data protection law:

We are committed to protect the security and confidentiality of your personal data. We use appropriate technical and organizational measures in such a manner that processing will meet the requirements of UK Data Protection Law (the UK GDPR and the Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025) and ensure the protection of your rights.

When you setup an account on our website, you will require a username and password to log in. You must keep your username and password secure and never disclose it to a third party.

Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.

UK data protection law requires that specific data protection principles be followed in the handling of personal data. These principles require that personal data must:

• be accurate;
• be secure;
• not be kept longer than is necessary;
• be adequate, relevant and not excessive;
• be fair, lawfully and transparently processed;
• be processed in line with individuals' rights;

The purposes and reasons for processing your personal data are detailed below:

• Personal Identification Information: We collect your personal data in form of name, address, email, and mobile number to register you online so that you can make transfers. We also must store this data as a legal obligation by us to the Financial Conduct Authority (FCA).
• Bank Card Details: This information is required to complete a transaction and ensure the electronic transfer of funds to your beneficiaries.
• At times, we have a legal obligation to share your personal data with the regulatory authority (FCA) and if a crime were suspected, personal data could be shared with the local police.
• We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of you giving us consent and legitimate interests.
• To conduct our obligations arising from any contracts entered into between "You" and us, or from applicable law, and to provide "You" with the services in accordance with our Terms and Conditions and in line with this Privacy Policy;
• To register "You" with a UnityLink account;
• To fulfil your Transaction Request;
• To send "You" confirmations;
• To notify "You" about changes to our services;
• To prevent fraud;
• To ensure that content from our site is presented in the most effective manner for "You" and for your computer;
• To send "You" marketing communications, provided that "You" have given us your contact details in the course of a sale (or of negotiations for a sale) of our products or services to "You".

You have the right to access any personal information that UNITYLINK FINANCIAL SERVICES LTD processes about you and to request information about:

• The recipients to whom the personal data has/will be disclosed.
• How long we intend to store your personal data for.
• If we did not collect the data directly from you, information about the source.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.

In addition, you have the right to:

• be informed about how we use your personal data, as set out in this notice;
• access a copy of the personal data we hold about you;
• data portability; to receive certain personal data you provided to us in a structured, commonly used, machine-readable format, or to have it transmitted to another controller; and
• withdraw your consent at any time where we rely on consent, without affecting processing conducted before you withdrew it.

To exercise any of these rights, please contact our Data Protection Officer (see "Contact Us" details below). We will respond within 30 days of receiving your request; this can be extended by up to two further months for complex or numerous requests, in which case we will let you know. Exercising your rights is normally free of charge.

If you are unhappy with how we have managed your personal data, please contact our Data Protection Officer in the first instance (see "Contact Us" details below) so we can try to put things right. We will acknowledge your complaint and respond within 30 days.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's Data Protection Regulator, at any time:

We would appreciate the chance to address your concerns before you approach the ICO, so please do contact us first.

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact our Data Protection Officer:

Date: 1 September 2026